SHIPPING & DELIVERY POLICY
Last Updated: 15 August 2026
This Shipping & Delivery Policy explains how orders placed directly through the SPARXLY online store are processed, dispatched and delivered.
The SPARXLY online store is operated by SPARKLEXTOOLS LTD.
This Policy applies to orders placed directly through sparklex.net.
Nothing in this Policy excludes, restricts or otherwise affects your statutory rights under applicable United Kingdom consumer law.
1. ABOUT US
SPARKLEXTOOLS LTD
Trading as SPARXLY
Company Number: 17281780
Company Type: Private Company Limited by Shares
Registered in: England and Wales
Registered Office:
Monomark House
27 Old Gloucester Street
London
WC1N 3AX
United Kingdom
Email: info@sparklex.net
Phone: +44 7454 752531
Website: sparklex.net
2. DELIVERY AREA
We currently deliver exclusively to eligible addresses within the United Kingdom.
This may include eligible addresses in:
- England
- Scotland
- Wales
- Northern Ireland
Delivery availability may vary for certain remote, offshore or restricted postcode areas depending on the delivery services available for your order.
Any material delivery restrictions applicable to your order will be communicated during checkout or before your order is accepted where required.
We do not currently offer international delivery outside the United Kingdom through sparklex.net.
3. ORDER PROCESSING
Orders are normally processed on business days.
Our business days are:
Monday to Friday, excluding UK bank holidays.
Orders placed on weekends or UK bank holidays will normally begin processing on the next available business day.
During periods of unusually high order volume, product launches, promotional events or public holidays, processing may take longer than usual.
We will make reasonable efforts to process and dispatch orders promptly.
4. ORDER CONFIRMATION
After placing an order, you will normally receive an electronic order acknowledgement at the email address provided during checkout.
Please check your order confirmation carefully.
It is your responsibility to ensure that the following information is accurate:
- Customer name
- Products ordered
- Product variants
- Quantity
- Delivery address
- Contact information
If you notice an error, please contact us as soon as possible at:
5. ESTIMATED DELIVERY TIME
Our standard delivery target for most eligible UK orders is:
2–3 Business Days
unless a different delivery estimate is displayed during checkout or communicated for the relevant product or order.
Delivery estimates are provided in good faith and may be affected by factors such as:
- The time an order is placed
- Order processing time
- UK bank holidays
- Delivery location
- Remote postcode areas
- Courier network disruption
- Severe weather
- Unexpected operational disruption
- Periods of unusually high demand
Unless expressly stated otherwise, an estimated delivery date is an estimate rather than a guaranteed delivery appointment.
Nothing in this section limits any statutory rights you may have where goods are not delivered within an agreed or legally applicable delivery period.
6. DELIVERY CHARGES
Any applicable delivery charge will be clearly displayed during checkout before you submit your order.
The amount charged may depend on factors including:
- Delivery service selected
- Delivery location
- Order characteristics
- Available carrier services
- Promotional shipping offers
You will have an opportunity to review the applicable delivery charge before completing your purchase.
Where we offer free delivery, any applicable conditions will be displayed on our website, product page, cart or checkout.
7. DELIVERY OPTIONS
Available delivery options may vary according to:
- Your postcode
- Product availability
- Order size
- Carrier availability
- Other operational factors
Only delivery methods currently available for your order will be displayed during checkout.
Where multiple delivery services are available, you may select your preferred eligible option before completing the purchase.
8. DISPATCH CONFIRMATION
Once your order has been dispatched, we will normally send you a dispatch confirmation by email.
Where tracking is available, the dispatch confirmation may include:
- Carrier information
- Tracking number
- Tracking link
- Estimated delivery information
Please note that tracking information may not become active immediately after dispatch.
It may take some time for the delivery carrier's tracking system to register or update the shipment.
9. ORDER TRACKING
Where your order has been sent using a tracked service, you can monitor its progress using the tracking information provided.
Tracking events are supplied by the relevant delivery carrier.
Occasionally, tracking information may:
- Update later than the physical movement of a parcel
- Show limited information between depots
- Take time to activate after dispatch
If your tracking has not updated for an unusual period or your parcel is significantly delayed, please contact:
and provide your order number.
10. DELIVERY ADDRESS
Customers are responsible for providing a complete and accurate delivery address during checkout.
Please ensure that your address includes all information necessary for successful delivery, where applicable, including:
- Recipient name
- House or building number
- Street
- Flat or unit number
- Town or city
- Postcode
- Any necessary delivery information
SPARXLY cannot guarantee that a delivery address can be changed after fulfilment or dispatch has begun.
11. CHANGING YOUR DELIVERY ADDRESS
If you notice an error in your delivery address after placing an order, contact us immediately at:
Please include:
- Your order number
- Your full name
- The incorrect address
- The requested corrected address
We will make reasonable efforts to update the address where operationally possible.
However, once an order has entered the fulfilment process or has been dispatched, we may be unable to modify the delivery address.
12. INCORRECT OR INCOMPLETE ADDRESS
If an order cannot be delivered because the customer supplied an incorrect or incomplete address, the parcel may be returned to us by the carrier.
If this happens, we will contact you where reasonably possible.
Where lawful and appropriate, additional delivery costs may apply if you request that an order be sent again because the original delivery failure resulted from incorrect or incomplete delivery information supplied by you.
We will inform you of any applicable additional charge before arranging redelivery.
This does not apply where the delivery problem was caused by us or by a delivery service for which we remain legally responsible.
13. DELIVERY ATTEMPTS
Depending on the delivery carrier and service used, if nobody is available to receive the parcel, the carrier may:
- Attempt redelivery
- Leave the parcel in an agreed or appropriate safe location
- Deliver it to an eligible neighbour where permitted
- Redirect it to a local collection point
- Provide instructions for arranging another delivery
The available options will depend on the carrier and delivery service.
Please follow any instructions provided by the carrier.
14. SAFE PLACE AND DELIVERY INSTRUCTIONS
Where a carrier allows customers to nominate a safe place, neighbour or alternative delivery arrangement, you should ensure that your instructions are clear and appropriate.
The legal effect of customer-requested delivery arrangements may depend on the circumstances and applicable law.
Nothing in this Policy transfers risk to you earlier than permitted by applicable law.
15. RISK DURING DELIVERY
Where SPARKLEXTOOLS LTD arranges the delivery service, the products remain at our risk during transportation until delivery occurs in accordance with applicable law.
Generally, risk passes when the goods come into the physical possession of:
- You; or
- A person identified by you to take possession of the goods on your behalf,
subject to any applicable legal exceptions.
You should not be required to resolve a loss or damage claim directly with a carrier where legal responsibility for delivery remains with us.
16. DELAYED ORDERS
Most orders should arrive within the delivery estimate provided.
However, delays may occasionally occur.
If your order has not arrived within the expected timeframe:
- Check your dispatch confirmation email.
- Check your tracking information where available.
- Check for any carrier delivery notifications.
- Contact us if the parcel remains significantly delayed.
Contact:
Please provide your order number so that we can investigate the shipment.
17. SIGNIFICANT DELIVERY DELAYS
If we become aware of a significant delay affecting your order, we will make reasonable efforts to provide updated information.
Where applicable, we may:
- Provide a revised delivery estimate
- Investigate the shipment
- Arrange an appropriate replacement
- Offer another solution
- Provide a refund where required by law
Your rights will depend on the circumstances, any delivery date agreed with you and applicable UK consumer law.
Nothing in this Policy limits your statutory rights where goods are not delivered within an agreed or legally applicable period.
18. LOST PARCELS
If you believe your order has been lost in transit, please contact:
We may need to investigate the shipment with the delivery carrier before determining the appropriate resolution.
Where a parcel arranged by us is confirmed as lost before delivery to you, we will provide an appropriate remedy in accordance with your statutory rights.
Depending on the circumstances, this may include:
- Replacement of the product; or
- A refund.
You will not be required to pursue the carrier yourself where responsibility for delivery legally remains with SPARKLEXTOOLS LTD.
19. PARCEL SHOWING AS DELIVERED BUT NOT RECEIVED
If tracking shows your parcel as delivered but you cannot locate it, please first check:
- Around the delivery location
- Any designated safe place
- With members of your household
- With building reception or concierge staff where applicable
- With neighbours where appropriate
- Any delivery photograph or carrier notification
If you are still unable to locate the parcel, contact:
Please provide your order number.
We will investigate the delivery circumstances with the relevant carrier and provide an appropriate resolution where required.
20. DAMAGED PARCELS
If your parcel arrives visibly damaged, please contact us as soon as reasonably possible at:
Where reasonably possible, please provide:
- Your order number
- A description of the damage
- Photographs of the external packaging
- Photographs of the affected product
- Photographs of damaged components where applicable
Please retain the product and packaging while we investigate the issue unless we advise otherwise.
Requests for photographs or other supporting information are intended to help us investigate the problem and will not be used to unlawfully restrict your statutory rights.
For more information regarding faulty or damaged goods, please refer to our Returns & Refunds Policy.
21. MISSING ITEMS
If your order is delivered but an item or component is missing, contact us at:
Please provide:
- Your order number
- Details of the missing product or component
- Photographs of the parcel and contents where reasonably helpful
We will investigate the matter and provide an appropriate resolution.
22. WRONG PRODUCT DELIVERED
If you receive a product different from the product you ordered, please contact:
Please include your order number and details of the incorrect item.
Where we have supplied the wrong item, we will arrange an appropriate remedy and bear reasonable return or redelivery costs where required by law.
23. UNCOLLECTED OR REFUSED PARCELS
If a parcel is:
- Refused
- Not collected
- Returned after unsuccessful delivery attempts
it may be returned to us by the carrier.
If you intend to cancel your purchase, we recommend that you clearly notify us at:
Refusing delivery alone may not provide us with all the information necessary to understand your intentions.
Any cancellation or refund will be handled in accordance with our Returns & Refunds Policy, Distance Selling Terms and applicable consumer law.
24. DELIVERY TO REMOTE OR OFFSHORE LOCATIONS
Certain UK postcode areas may have:
- Longer estimated delivery times
- Fewer available carrier services
- Different delivery options
- Additional restrictions
Where applicable, available services and charges will be communicated during checkout or before your order is accepted.
We will not knowingly impose an undisclosed compulsory delivery charge after you have completed an order.
25. UK BANK HOLIDAYS AND PEAK PERIODS
Orders placed around UK bank holidays or during unusually busy periods may require additional processing or delivery time.
Peak periods may include:
- Major promotional events
- Seasonal sales
- Christmas and New Year
- Product launches
- Periods of exceptionally high demand
Where a material delay occurs, we will make reasonable efforts to communicate relevant information.
26. EVENTS OUTSIDE OUR REASONABLE CONTROL
Delivery may occasionally be affected by events genuinely outside our reasonable control, including:
- Severe weather
- Major transport disruption
- Significant courier network disruption
- Natural disasters
- Government restrictions
- Major infrastructure failures
- Other comparable events
Where such circumstances affect your order, we will take reasonable steps to minimise the disruption.
Nothing in this section removes statutory remedies available to you where goods are not delivered within an agreed or legally applicable period.
27. RETURNS ARE NOT PROCESSED AT OUR REGISTERED OFFICE UNLESS INSTRUCTED
Our registered office is:
Monomark House
27 Old Gloucester Street
London
WC1N 3AX
United Kingdom
This is our registered company address and should not automatically be treated as our customer return address.
Do not send products to this address unless we specifically instruct you to do so.
For return instructions, contact:
Our Returns & Refunds Policy provides further information about returns and refunds.
28. THIRD-PARTY MARKETPLACE ORDERS
This Shipping & Delivery Policy applies to orders placed directly through sparklex.net.
SPARXLY products may also be available through third-party marketplaces such as Amazon.
Orders placed through a third-party marketplace may be subject to that marketplace's:
- Delivery options
- Dispatch procedures
- Tracking systems
- Customer service processes
- Applicable terms and policies
Please refer to the marketplace through which you placed the order for delivery information relevant to that purchase.
Nothing in this section removes statutory rights you may have against the relevant trader.
29. CANCELLATIONS AND RETURNS
If you wish to cancel an eligible online purchase or return a product after delivery, please refer to our:
- Returns & Refunds Policy
- Distance Selling Terms
These documents explain:
- Your statutory cancellation rights
- Return timeframes
- Return costs
- Refunds
- Faulty products
- Damaged products
For assistance, contact:
30. RELATIONSHIP WITH OUR OTHER POLICIES
This Shipping & Delivery Policy should be read together with our:
- Returns & Refunds Policy
- Distance Selling Terms
- Terms of Service / User Agreement
- Privacy Policy & Cookie Policy
- Legal Notice
Nothing in any SPARXLY policy will be interpreted in a way that unlawfully excludes or restricts your statutory consumer rights.
31. CHANGES TO THIS POLICY
We may update this Shipping & Delivery Policy from time to time to reflect changes to:
- Delivery services
- Carrier arrangements
- Our business operations
- Website functionality
- Applicable legal or regulatory requirements
The latest version will be published on our website with an updated Last Updated date.
Changes will not retrospectively remove rights relating to orders already placed where doing so would be unlawful.
32. CONTACT US
For questions regarding shipping, dispatch, tracking or delivery, please contact:
SPARKLEXTOOLS LTD
Trading as SPARXLY
Company Number: 17281780
Company Type: Private Company Limited by Shares
Registered in: England and Wales
Registered Office:
Monomark House
27 Old Gloucester Street
London
WC1N 3AX
United Kingdom
Email: info@sparklex.net
Phone: +44 7454 752531
Website: sparklex.net
© 2026 SPARKLEXTOOLS LTD. All rights reserved.