TERMS OF SERVICE / USER AGREEMENT
Last Updated: 15 August 2026
Welcome to SPARXLY.
These Terms of Service / User Agreement ("Terms") govern your access to and use of the SPARXLY website, online store, features and services available through sparklex.net.
The SPARXLY online store is operated by SPARKLEXTOOLS LTD ("SPARXLY", "we", "us" or "our").
Please read these Terms carefully before using our website or placing an order.
Your use of the website is subject to these Terms. Purchases made through our online store are also subject to our applicable Distance Selling Terms, Refund Policy, Shipping Policy and Privacy Policy & Cookie Policy.
Nothing in these Terms excludes, restricts or otherwise affects any statutory rights you have under applicable United Kingdom consumer law.
1. ABOUT US
The SPARXLY online store is operated by:
SPARKLEXTOOLS LTD
Trading as SPARXLY
Company Number: 17281780
Company Type: Private Company Limited by Shares
Registered in: England and Wales
Registered Office:
Monomark House
27 Old Gloucester Street
London
WC1N 3AX
United Kingdom
Email: info@sparklex.net
Phone: +44 7454 752531
Website: sparklex.net
2. SCOPE OF THESE TERMS
These Terms govern:
- Your access to our website
- Your use of website features
- Customer accounts
- Your interaction with SPARXLY
- General conditions relating to purchases made through our online store
- The use of content available through our website
Specific rules relating to online purchases, including contract formation, cancellation rights and distance selling requirements, are set out in our Distance Selling Terms.
Specific rules relating to returns and refunds are set out in our Refund Policy.
Delivery arrangements are explained in our Shipping Policy.
Our processing of personal information and use of cookies are explained in our Privacy Policy & Cookie Policy.
3. ELIGIBILITY TO USE OUR STORE
You must be legally capable of entering into a binding contract in order to place an order with us.
If you are not legally capable of entering into a binding contract yourself, an order should be placed by a person who has the legal capacity and authority to do so.
You must provide accurate and complete information when placing an order or creating an account.
4. UNITED KINGDOM STORE
Our online store currently serves customers within the United Kingdom.
Delivery is available only to eligible UK addresses unless we expressly state otherwise.
Products may also be available through third-party marketplaces such as Amazon.
Purchases made through a third-party marketplace are subject to the terms, checkout process and applicable policies of that marketplace in addition to any rights you may have against us under applicable law.
These Terms primarily govern your use of sparklex.net and purchases made directly through our online store.
5. USE OF OUR WEBSITE
You may use our website for lawful personal and shopping purposes.
You must not use our website:
- For unlawful or fraudulent purposes
- To violate applicable laws or regulations
- To impersonate another person or organisation
- To provide deliberately false or misleading information
- To interfere with the operation or security of the website
- To gain unauthorised access to accounts, systems or data
- To distribute viruses, malware or malicious code
- To conduct fraudulent payment activity
- To collect personal information about other users without lawful authority
- To overload, damage or disrupt our infrastructure
- To circumvent security or access controls
- To use automated tools to exploit or materially disrupt the website
- To reproduce or commercially exploit protected website content without permission or another lawful basis
We may take reasonable steps to prevent or respond to misuse, fraud, security threats or unlawful activity.
6. CUSTOMER ACCOUNTS
Where customer account functionality is available, you are responsible for maintaining the confidentiality and security of your account credentials.
You should:
- Use accurate account information
- Keep your login credentials secure
- Avoid sharing passwords with unauthorised persons
- Notify us promptly if you suspect unauthorised access
If you believe your account has been compromised, contact:
We may temporarily restrict or suspend access to an account where reasonably necessary to investigate suspected:
- Fraud
- Unauthorised access
- Security incidents
- Material misuse
- Illegal activity
Any such action will be proportionate to the circumstances and will not unlawfully affect your statutory rights relating to existing purchases.
7. PRODUCT INFORMATION
We take reasonable care to ensure that product descriptions, specifications, images and other product information displayed on our website are accurate.
Product images are provided for illustrative purposes.
The appearance of colours may vary slightly depending on:
- Your device
- Screen settings
- Lighting
- Display technology
Minor visual differences do not affect your statutory rights where goods fail to conform to the contract.
Packaging or presentation may occasionally change without materially changing the product.
Nothing in these Terms limits your rights where goods are faulty, not as described, not fit for purpose or otherwise fail to meet applicable legal requirements.
8. PRODUCT AVAILABILITY
All products are subject to availability.
Placing an item in your shopping basket does not reserve that item.
Stock information displayed on the website may change as orders are processed.
If we are unable to supply a product after you place an order, we will contact you as soon as reasonably possible.
If payment has already been taken for an item that we cannot supply, the relevant amount will be refunded.
9. PRICES
Unless otherwise stated, prices displayed on our online store are in Pounds Sterling (GBP).
Before submitting an order, you will be shown the total price payable, including applicable compulsory charges and delivery charges where relevant.
We may change product prices from time to time.
A price change will not retrospectively alter the price of an order that has already been accepted by us.
10. OBVIOUS PRICING OR INFORMATION ERRORS
We take reasonable care when displaying prices and product information.
However, obvious errors may occasionally occur.
If we identify an obvious pricing, technical or product information error before accepting an order, we may:
- Contact you to explain the error
- Give you an opportunity to proceed on the corrected basis where appropriate; or
- Decline or cancel the affected order
If payment has already been taken for an order that is not accepted, the appropriate amount will be refunded.
Nothing in this section allows us to disregard an agreed contract merely because a transaction later becomes commercially inconvenient.
11. ORDERS
When you submit an order, you are offering to purchase the selected products in accordance with the terms presented to you.
You are responsible for checking your order information before submitting it.
After receiving your order, we will normally send an electronic acknowledgement.
An acknowledgement that we have received your order does not necessarily mean that we have accepted it.
The point at which a binding sales contract is formed is explained in our Distance Selling Terms.
12. WHEN WE MAY DECLINE AN ORDER
Before a contract has been formed, we may decline an order for reasonable reasons including:
- A product being unavailable
- Payment not being authorised
- An invalid or unsupported delivery address
- Reasonable suspicion of fraud or unauthorised payment activity
- An obvious pricing or product information error
- Legal or regulatory restrictions
- Circumstances that make fulfilment impossible
Where payment has already been taken for an order that we do not accept, we will refund the relevant amount.
13. PAYMENT
Available payment methods will be displayed at checkout.
Payments may be processed by third-party payment service providers.
By submitting payment information, you confirm that you are authorised to use the payment method selected.
We do not normally receive or store your complete payment card number.
Payment-related personal information is handled in accordance with our Privacy Policy & Cookie Policy and the applicable terms and privacy information of the payment provider involved.
14. DELIVERY
Delivery options, estimated delivery times and applicable delivery charges are explained during checkout and in our Shipping Policy.
Our current standard estimated delivery period is generally 2–3 business days, unless a different estimate is displayed for the relevant product or order.
Delivery estimates may be affected by circumstances outside our reasonable control.
Your statutory rights relating to delivery remain unaffected.
Please refer to our Shipping Policy for further information regarding:
- Dispatch
- Tracking
- Delivery times
- Incorrect addresses
- Delays
- Lost parcels
- Damaged parcels
15. CANCELLATIONS, RETURNS AND REFUNDS
Customers purchasing eligible products online may have statutory cancellation rights.
Full information concerning:
- Cancellation rights
- Applicable cancellation periods
- Returning products
- Return costs
- Refunds
- Faulty products
- Damaged products
- Exclusions
is provided in our Distance Selling Terms and Refund Policy.
Nothing in these Terms or any other SPARXLY policy reduces your statutory rights.
16. YOUR STATUTORY RIGHTS
Products supplied to consumers must comply with applicable UK consumer law.
Among other requirements, goods must meet applicable legal standards concerning matters such as:
- Satisfactory quality
- Fitness for purpose
- Correspondence with their description
Depending on the circumstances, consumers may have statutory remedies where products do not conform to the contract.
These may include rights to:
- Reject qualifying goods
- Obtain a refund
- Request repair
- Request replacement
- Seek another remedy available under applicable law
Nothing in these Terms is intended to replace, exclude or restrict those rights.
17. PROMOTIONS AND DISCOUNT CODES
From time to time we may provide promotional offers, sale prices or discount codes.
Specific promotions may have additional terms such as:
- Start and end dates
- Eligible products
- Minimum spend requirements
- Usage limits
- Customer eligibility
- Maximum discount values
Any material conditions will be communicated with the promotion.
Unless otherwise stated, promotional codes cannot be exchanged for cash.
We may take reasonable action against fraudulent or abusive use of promotions.
Nothing in a promotion limits your statutory consumer rights.
18. GIFTING AND THIRD-PARTY RECIPIENTS
Where you purchase an item for delivery to another person, you are responsible for ensuring that you have provided an appropriate delivery address and any necessary information.
Where permitted by applicable data protection law, information relating to the recipient will be used only as reasonably necessary for purposes such as fulfilling and delivering the order.
19. INTELLECTUAL PROPERTY
Unless otherwise stated, intellectual property rights in original content available through the SPARXLY website are owned by, licensed to or otherwise lawfully used by SPARKLEXTOOLS LTD.
This may include:
- SPARXLY branding
- Logos
- Original graphics
- Website layouts
- Photographs owned by us
- Product presentation
- Written content
- Icons
- Design elements
- Original promotional materials
Third-party trademarks, logos and content remain the property of their respective owners.
You may access and use our website for your own lawful personal use.
You must not reproduce, republish, distribute, sell, commercially exploit or materially modify our protected content without permission except where permitted by law.
20. THIRD-PARTY TRADEMARKS AND MARKETPLACES
References to third-party companies, marketplaces, payment providers or brands are used only where appropriate to identify relevant services or compatibility.
Third-party trademarks remain the property of their respective owners.
The presence of a third-party name or logo on our website does not necessarily imply endorsement, sponsorship or ownership unless expressly stated.
21. THIRD-PARTY LINKS AND SERVICES
Our website may contain links to or integrations with services operated by third parties.
These may include:
- Payment services
- Delivery providers
- Social platforms
- Marketplaces
- Other external websites
Once you access an external website or independent service, its own terms and privacy practices may apply.
We are not responsible for the independent content or operation of external websites outside our control.
This section does not affect any responsibility that legally remains with SPARKLEXTOOLS LTD for services we provide to you.
22. WEBSITE AVAILABILITY
We aim to maintain a reliable and secure online store.
However, we cannot guarantee uninterrupted availability at all times.
The website may occasionally be unavailable because of:
- Maintenance
- Security updates
- Technical problems
- Hosting issues
- Service provider interruptions
- Events outside our reasonable control
We may update, maintain or modify the website as reasonably required.
Where possible, we will seek to minimise material disruption.
23. WEBSITE SECURITY
You must not attempt to:
- Probe or test security systems without authorisation
- Bypass access controls
- Gain unauthorised access to systems or information
- Introduce malware
- Interfere with checkout or payment functionality
- Manipulate website functionality for fraudulent purposes
We may investigate suspected security incidents and cooperate with lawful requests from relevant authorities where required.
24. USER COMMUNICATIONS
When communicating with SPARXLY through contact forms, email or other available communication channels, you must not knowingly submit content that is:
- Unlawful
- Fraudulent
- Threatening
- Abusive
- Malicious
- Infringing of another person's rights
Information contained in customer communications will be handled in accordance with our Privacy Policy & Cookie Policy.
25. PRIVACY AND COOKIES
We handle personal information in accordance with our Privacy Policy & Cookie Policy.
That policy explains:
- What information we collect
- Why we use it
- Our lawful bases
- How information may be shared
- Data retention
- International transfers
- Your data protection rights
- Our use of cookies and similar technologies
- How cookie preferences can be managed
Please review our Privacy Policy & Cookie Policy before providing personal information.
26. OUR RESPONSIBILITY TO YOU
Nothing in these Terms excludes or restricts liability where doing so would be unlawful.
In particular, nothing in these Terms excludes or limits liability for matters that cannot legally be excluded or limited, including where applicable:
- Death or personal injury caused by negligence
- Fraud or fraudulent misrepresentation
- Breach of statutory consumer rights
- Liability relating to faulty or misdescribed goods where it cannot lawfully be excluded
- Any other liability that applicable law does not permit us to exclude or restrict
Where required by law, we are responsible for foreseeable losses caused by our breach of contract or failure to exercise reasonable care and skill.
We are not responsible for losses that were not reasonably foreseeable as a result of such breach.
Nothing in this section limits your statutory rights.
27. PERSONAL AND BUSINESS USE
Our consumer online store is primarily intended for individuals purchasing products for personal use.
If products are purchased wholly or mainly for business purposes, different legal rights and obligations may apply.
Nothing in these Terms incorrectly removes any protection that applies to you by law.
28. EVENTS OUTSIDE OUR REASONABLE CONTROL
Our ability to provide services may occasionally be affected by events genuinely outside our reasonable control, including significant:
- Transport disruption
- Courier disruption
- Severe weather
- Natural disasters
- Telecommunications failures
- Infrastructure failures
- Government action
Where this affects an order or service, we will take reasonable steps to minimise disruption.
This provision does not remove statutory remedies you may have, including rights relating to delivery.
29. SUSPENSION OR TERMINATION OF WEBSITE ACCESS
We may restrict or terminate access to website functionality where reasonably necessary because of:
- Serious or repeated breaches of these Terms
- Fraud
- Unlawful activity
- Security threats
- Material misuse of our systems
Any restriction will not remove rights that you already have in relation to an existing consumer contract or purchase.
30. CHANGES TO THESE TERMS
We may update these Terms from time to time to reflect changes in:
- Applicable law
- Our website
- Our products or services
- Technology
- Security requirements
- Business operations
The most recent version will be published on our website with an updated Last Updated date.
Changes to these Terms will not retrospectively change the contractual terms applicable to an order already accepted by us unless required by law or agreed with you.
31. SEVERABILITY
If a provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be treated as modified or removed only to the extent necessary.
The remaining provisions will continue to apply where legally possible.
32. NO WAIVER
If we do not immediately exercise or enforce a contractual right, this does not necessarily mean that we have waived that right.
33. TRANSFER OF RIGHTS
We may transfer our rights or obligations under these Terms as part of a legitimate business reorganisation, sale or transfer where permitted by law.
Any such transfer will not reduce your statutory consumer rights.
We will provide notice where required by law.
Your contractual rights may only be transferred where permitted by applicable law.
34. THIRD-PARTY RIGHTS
Except where expressly stated or required by law, these Terms are intended to govern the relationship between you and SPARKLEXTOOLS LTD.
A person who is not a party to the relevant agreement does not have a right to enforce these Terms except where applicable law provides otherwise.
35. GOVERNING LAW
These Terms and your use of our online store are governed by the laws of England and Wales, subject to mandatory consumer protections that apply to you.
If you are a consumer resident in Scotland or Northern Ireland, nothing in these Terms deprives you of mandatory protections applicable to you or any right to bring proceedings in a court available to you under applicable law.
36. COMPLAINTS
If you have a complaint regarding:
- Our website
- An order
- A product
- Delivery
- A return
- A refund
- Customer service
please contact us at:
Email: info@sparklex.net
Phone: +44 7454 752531
Please provide your order number where applicable and sufficient information for us to investigate your concern.
We will make reasonable efforts to deal with complaints fairly and promptly.
37. RELATIONSHIP WITH OUR OTHER POLICIES
These Terms should be read together with our:
- Distance Selling Terms
- Refund Policy
- Shipping Policy
- Privacy Policy & Cookie Policy
- Legal Notice
Our Distance Selling Terms contain the more detailed provisions specifically applicable to consumer purchases made remotely through our website.
Nothing in any SPARXLY policy should be interpreted as excluding or restricting mandatory statutory consumer rights.
38. CONTACT INFORMATION
For questions about these Terms, please contact:
SPARKLEXTOOLS LTD
Trading as SPARXLY
Company Number: 17281780
Company Type: Private Company Limited by Shares
Registered in: England and Wales
Registered Office:
Monomark House
27 Old Gloucester Street
London
WC1N 3AX
United Kingdom
Email: info@sparklex.net
Phone: +44 7454 752531
Website: sparklex.net
© 2026 SPARKLEXTOOLS LTD. All rights reserved.